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1.
Do I have to register to place an order?
Although it is recommended, you are not required to create
an account when you shop at Market
Cartel.com.
Creating an account will allow you to manage your
addresses, email address and view your current and past
orders. You account information is ONLY used to store and
keep track of your order information and will not be used
for any type of advertising purposes by us or any other
parties.
There is no membership fee or contract with Market
Cartel.com.
2.
Can I use the product images and descriptions from Market
Cartel.com for my
online store or auction sites?
You are welcome to use the product images and product
descriptions from our website.
You may use our images and/or text under the following
conditions only.
1.) We are your exclusive provider of the products in
which you use our images and/or text for.
2.) You acknowledge that your use of our images in no way
constitutes your rights to the images nor gives you the
authority to allow others to use these images and/or text.
3.) We may at our discretion demand you discontinue the
use of our images and/or text if we feel you are
misrepresenting a product or using our content for any
non-legitimate activities.
Note: You may ONLY use the product pictures and
product descriptions from our site.
**Important: Please DO NOT link to our website by
copying pictures from our site to yours. This is
considered "Bandwidth Theft" and is considered
illegal. Instead, right click on the product picture and
save it to your computer, then upload it to your site or
auction. We monitor all sites linking to us.
3.
How do I receive a catalog?
You can
download our catalogs by going here.
Our catalogs are updated twice a year....January and July.
Our catalogs DO NOT have our company name. They can be
passed off as your catalog as there is no company name
anywhere within the 300+ pages.
4.
The catalog shows retail prices, how do I as a Wholesaler know
what my prices are?
You can call us for prices or If
you prefer a paper price list, you can download
a current price list. This price list is updated
automatically whenever changes are made on the website, or
if new products are added, so the pricing information is
up to the minute. You can also order a combination of a CATALOG/Wholesale
Price list combination.
5.
What is DropShipping?
Drop Shipping is the process by which you
have us ship orders directly to your customers without
revealing that the order was shipped by our site. This is
a great way for you to increase profit margins as it saves
you on the initial shipping charges you would incur if you
had to have the order shipped to you first for you to send
to your customer. It also allows you to start your own
business without the need or expense of stocking your own
inventory. All orders we ship use the return address of
"MC Customer Service". This makes you look as though you
are a large corporation with your own fulfillment center.
It also ensures that should the customer need to return
any items, or the package is undeliverable, it is returned
to us so we can issue you an immediate credit.
Drop shipping enables you to offer a huge variety of
products without the expense of keeping your own
inventory. (Please visit our DROPSHIPPING section for a full explanation on what
drop shipping is and how it can be an invaluable service
for your business).
6.
Does it cost Extra for DropShipping?
NO. We do not charge you
extra to Drop Ship directly to your Customers. The purpose
of Drop Shipping is to SAVE YOU MONEY, not cost you more.
7.
Do I need a membership to order from Market
Cartel.com?
NO.
Simply add the items to your shopping cart and proceed to
Checkout.
8.Do I have to
purchase the products in advance if I want to resell them
using on-line auctions?
No. that's the
best Part of buying from us! We will ship directly to your
customer at no additional charge when you make the sale.
There is no need for you to keep any inventory.
9. How can you
guarantee my customer will not contact you directly?
Our company
name does not appear on anything that will be exposed to
your customers, including invoices, products, warranties,
or packaging materials. All orders are shipped using
"MC Customer Service" to ensure we are shielded from your
customer.
10. What payment
method do you accept?
We accept:
VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, all through
our Secure Payment Gateway. You will be able to select the
payment method you prefer at checkout. You can also pay by
Electronic Check by selecting Paypal as your payment. If
you wish to mail a check we suggest that you select CHECK
as your payment option and include a copy of the order
with your check.
Our site uses 100% secure technology for payments. For
your order, Market
Cartel.com uses industry-standard SSL-encryption (128 Bit) to protect
data transmissions. No one sees your payment
information. For more information go to www.paypal.com .
11. How much is
your shipping?
We have a unique system at Market
Cartel.com.
Our flat shipping fee of just $10.00 for shipping on orders under $90).
Orders above $90
only pay 10%
of the order's total. See Shipping
Information within the USA. Please email for large
order over 100 pieces of any one part number for
additional discounts.
12.
Do you offer International Shipping?
At this point
and time we do not offer international shipping. We
do intend to incorporate international shipping to our
many services in the near future. We will be glad to
ship your order to you and then you must ship it
internationally.
13. How do you ship?
We ship all our
orders by UPS ground delivery. UPS does not ship to post
office boxes.
Rush service is available by DHL 2nd day air.
Airmail is available for Orders to Hawaii, Alaska, US Virgin
Islands, Guam and APO/FPO Boxes (Military). See Shipping for Rates.
14. How long will it take
for my order to arrive?
All
orders are processed and shipped within 2
business days. For fastest
service rush delivery is available but is expensive. UPS
ground normally takes from 7
to 10 business days. See Shipping for details. All orders are shipped out of our California
warehouse.
15. What is your cancellation policy?
If
you need to cancel an order, it must be done within 2 hours
of placing the order. Any order cancelled after shipping
occurs will be credited back minus the original and return
shipping costs, plus a restocking fee of 20%.
This policy requires that all packages be returned to us,
unopened, and in good condition.
16. What if I ordered something that is out of
stock?
In the event that the customer response is greater
than we anticipate, you will receive e-mail notifying you of
the item being out-of-stock, as well as the estimated
arrival date if available. We will refund the charge for the
item backordered OR we will issue a store credit for your
next order. We do not back-order any items. We try to update
our site as soon as we know an item is out of stock.
17. I don't have a credit card...can I
still order?
Simply add all of
the items to your shopping cart and select "CHECK"
as payment. Send check along copy of order which will be
emailed to you. We accept personal checks, money
orders, or cashiers checks. If you pay by personal check we
will hold check until it clears the bank about 5 days, then
ship the order. Money orders and cashiers check orders will
be shipped within 24-48 hours of payment.
18. What makes your products so
unique?
Some of our products are exclusives and not sold in stores.
We feature the Classic Wildlife Collection and the Maiku
Collection plus many special lines developed and produced
exclusively for our customers.
19. I
placed an order with you and it was declined because Address
Verification System (AVS) has failed to confirm my
information. However, I still see the charges on my account
statement. How do I get my money back?
Actually, your Credit Card has not been charged if it
was declined. However, some Banks (your bank...as it has
nothing to do with our bank or credit card processing
procedures) place a hold on funds when an authorization is
requested even though they have declined the charge. This
apparently happens more often with ATM / Debit Cards. The
funds are then released again after a few days, when the
bank realizes that actually no charge was placed.
It
is important to note that when the AVS filter declines a
transaction as the result of an AVS mismatch, the
transaction is voided, but the authorization remains.
The preauthorized amount reserved against the credit limit
of the customer's card will remain for a predefined period
of time until it is expired by the card issuer. (See your
Merchant Service Provider for the exact length of this
period.) This means that the amount is being held aside
within the customer's account and may make their available
balance show the amount deducted. This problem only
occurs when you enter the incorrect Billing address for your
purchase as it does not match the credit card's billing
address. Usually, it takes about 3-4 business days for
most banks to drop the authorization. For more
information, please contact your credit card issuer.
20.
Do you offer discounts to your customers?
Yes, we
offer discounts and gift cards. Contact us by e-mail
for your discount today.
You
will find many on-line specials ranging from 50% to 75%
below the retail price.
21. What is your privacy policy?
We take your privacy very seriously...any personally
identifiable information you share with Market Cartel will be
used only for the purposes of your transaction. We will
never sell, give, or rent our customers name, e-mail
address, credit card numbers, mailing address, purchasing
history or any other personally identifiable fact we learn
about you to a third party. See
22. How often are new items added to the line?
Every month new arrivals are added to our line.
23. Which credit cards do you accept?
We accept MasterCard, Visa,
Discover and American Express via Paypal..
24. What does the word "Exclusive" mean?
An "Exclusive" designation assures the purchaser that we are the sole
distributor for this product.
25. Is there a minimum order requirement?
No, we have no minimum order requirement and NO
membership fees. You can order as much or as little gifts as
you wish.
26. What happens if my order
arrives damaged?
While
all the orders are packed with as much care as possible
sometimes things do break in shipment. If you have an item
that comes in damaged, notify us within 3 days so we can
have another gift sent out, or credit can be given to
you for the defective gift. We require that you send
the defective back for an exchange before we ship the
replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back.
All orders must be accompanied by the Original Invoice and
Original Packaging material.
27.
What is your return policy?
If you are unhappy with any item for any reason, simply
return it to us within 30 days of receipt and we will be
happy to refund the cost of the item.
Ship to: Market
Cartel 1421 P.O. Box 1228, Greenwood, AR. 72936
Shipping fees are not refundable. You are responsible
for the shipping cost to return the item(s) to us. In the
case of a damaged item, please e-mail
us with the item number and the ORDER #. See additional
information on our 30-Day
Warranty
28. I
have a question that is not listed here. How can I get in
touch with you?
Mailing
address:
Market
Cartel
P.O.
Box 1228
Greenwood, AR. 72936
Email:
marketcartel@centurytel.net
Phone:
(479) 221-3054 |
